FAQ

About Ekobai.com
Can I buy and sell products over Ekobai.com?
No. Ekobai.com is a business directory platform which allows buyers and sellers to list on our site. It is NOT an online trading platform like Ebay. If you wish to buy or sell from another Member, you need to make contact directly using our Messaging system.
Do I have to pay to use Ekobai.com?
No, all information is free of charge and available to all Registered Users.
Do I have to pay to list my product or organisation on Ekobai.com?
No. Once you are a Registered User, you may create a Profile for your organisation (either a company or non-profit organization), and your organization becomes a Member. This is free of charge. 
Is Ekobai.com available in languages other than English?
We are planning to create Chinese and Japanese language interface screens for Ekobai.com. As of March 2012, it is only available in English.
How is Ekobai.com funded?
Ekobai.com's operations are funded by fees charged for banner advertising and enhanced listings by Members.
Is Ekobai.com affilated with any environmental groups?
No. Ekobai.com is owned and run by a privately held, independent, UK based, for-profit company with a vision to create an online business platform for sustainable products/services sectors as defined by their certifications.
Becoming a User of Ekobai.com
What is a User or Registered User?
A Registered User (or just User) of Ekobai.com has provided us with a valud e-mail address and chosen a password to access the information on our site.
Do I need to pay to become a User?
No, all information is free of charge and available to all Registered Users.
How can I edit my User preferences?
Click on My Ekobai, then click on My Preferences and you will be able to choose from a range of option such as customizing your homepage according to your interests and opting to receive e-mail updates from Ekobai.com.
Becoming a Member of Ekobai.com
What is a Member?
Once you are a Registered User, you may create a Profile for your organisation (either a company or non-profit organization), and your organization becomes a Member. You can then assign additional Registered Users to have editing powers to your Member Profile.
Do I need to pay for my Organisation to become a Member?
No. Once you are a Registered User, you may create a Profile for your organisation (either a company or non-profit organization), and your organization becomes a Member. This is free of charge. 
What kinds of information can I post on the site?
You may post information on your Organisation and its products and services any news about your company or organisation. Our site is focused on companies and organisations who excel at sustainability (social, environmental, health and safety, organic) issues so you should include as much details on these topics (e.g. Company Environmental Policy, any green labels or certificates you have) as possible to enhance your online Ekobai.com profile.
About Sustainability and Trade
What are Sustainability Issues?
Sustainability is an industry-recognised term which groups together a range of issues affecting business, relating to human, ethicals and ecological health. Environmental issues consist of: industrial pollution, climate change, energy efficiency and the impact of a companys' products and operations on the natural environment. Health and safety issues consist of the well being and fair treatment of the company's workforce; and any risks posed to human health as a result of the company's products/operations (e.g. toxic chemicals in food products). 
Which type of buyers are concerned with sustainability issues?
The companies most concerned with sustainability performance of their suppliers are large multinationals with valuable brand names which may be at risk of reputational damage. In the 1990s, shoe company Nike faced intense pressure to control sweatshop issues among its suppliers, and it introduced strict supplier selection criteria for sustainability issues. Similar trends are now evident amongst most leading global companies, and increasingly, small-medium size companies from the US, Europe, Japan and Asia who also need to ensure their suppliers are complying with the law on sustainability issues.
What is my Sustainability Program?
Tell the world in qualitative terms about your environmental, social, ethical programs and activities.  In particular, describe any plans to gain certifications and qualifications in the future and you may include Web links to your own site where details can be found.  The section below it is for details of your current standards and certifications.
What is a Certification?
A Certification Scheme relates to a standard or level of achievement by a company on a particular topic, such as achievement of a energy efficiency standard in a television. The Certification Scheme describes the standard and how the company must demonstrate it has achieved the standard (e.g. via documentation or third party auditing/testing). In general, only Certification Schemes with third-party auditing requirements are considered credible by buyers.
Searching Ekobai.com
How can I search the site?
A User may browse our site in three ways. Using Search, the User types in chosen key words into the Search bar. Results will appear according to our internal Search algorithm which matches the User-chosen key words with words within items on our site (e.g. Profiles, Products, News etc). The results are ranked and displayed. If a User is in the Product page of the site, results will focus on Products with other types of information (e.g. Events) in peripheral view. Or, the User can use Advanced or Tag Cloud Search.
What is advanced search?
If the standard Search brings up too many results, the User will be encouraged to employ Advanced Search which will allow the user to apply filters to the results relating to Ekobai.com Classification, date of entry, geographic region etc.
What determines the search ranking of a product or company?
The key determinant is the match with the user's search term to the name and type of product and text in the product descriptor. Products/services from Members with images, full Profiles and newly updated Profiles will be placed at the top of the search results but only if their name, type and descriptor matches the User's chosen search terms.
Communicating with Other Users and Members
Why can't I see Members' e-mail addresses on their Profiles?
To protect Members' privacy and to prevent spamming, it is Ekobai.com policy not to list e-mail addresses on the site.
What is a Business Lead?
For Seller-Members, receipt of an e-mail via Ekobai.com can be regarded as a Business Lead. You can often judge the value of the lead just from the sender's e-mail (e.g. xxxx@walmart.com). Direct enquiries to your Company from Ekobai.com Buyer-Members can be extremely valuable in terms of conversion to actual sales.
How can I send other Users or Members a message?
You may use our internal messaging system by clicking on the Contact Now buttons which appear frequently throughout the site where Products, Events, Member Profiles are displayed.
What if I do not get a response?
The lack of a response may mean the recipient is either very busy or does not wish to communicate with you with regards to the message you sent.
Do I need to pay to use the Ekobai.com messaging system?
As a Registered User, you may send as many messages as you like for free. Upon joining Ekobai.com, you will be allocated credits to receive a limited number of messages for free. Above this limit you may purchase additional Credits online to receive additional messages. Once you are in contact with another Member, you may exhange e-mails/telephone numbers and continue to the communication outside of Ekobai.com.
Privacy and Data Protection Issues
Where can I see Ekobai.com's Privacy Policy
Click on "Online Security and Privacy" button on the horizontal menu at the bottom of the site.
Does my e-mail address appear on Ekobai.com?
To protect Members' privacy and to prevent spamming, it is Ekobai.com policy not to list e-mail addresses on the site.
Who can access the information I post on Ekobai.com?
All information on the site is accessible to all Registered Users. It is therefore not advisable to include commercially sensitive information on the site which your competitors may be able to access.
ekobai.com messaging